The Small Print Page 🙂

Live Workshop Booking Policy

Your place is only confirmed once full payment is made.

Live Workshop Attendee Cancellation Policy

We offer a cooling off period of 10 days following reciept of payment for the workshop. If you need to cancel your attendance at a workshop within this period you will get a full refund minus a £20 admin fee.

Outside of this cooling off period workshops are non-refundable unless the workshop is full and the place can be filled from our waiting list. In this case a full refund minus an admin fee of £20 will be offered.

Live Workshop The Active Balance Cancellation Policy

The Active Balance reserves the right to cancel a workshop in the event of exceptional circumstance. In this case a full refund will be offered.
The Active Balance reserves the right to cancel a workshop in the events numbers are not sufficiently viable. In this case a full refund issued.

Privacy Policy

We take your privacy very seriously. We only ever use your data so that we can make what we do more helpful for you. For clarity “we” in this document is anyone else working to deliver the services provided by The Active Balance.

This is what we need data for

Making our website better for you

We want to make our website as useful, relevant, easy to navigate and informative as possible. In order to do that we use Google Analytics. Google analytics holds all the data that is collected and they have their own privacy policy here (https://support.google.com/analytics/answer/6004245?hl=en). We look at how long people spend on each page, which page they look at first, how many pages they look at. We also look at whether it’s the first time people have visited our site or whether they have visited before as well as where people visiting our site are from.

Sending you information about ways to move better as well as details of our workshops and classes – our newsletter

We want to help you move better and move more! Our newsletters provide tips, tricks and information to move better as well as details of our workshops, classes and other services. We ask you for your name and email address via our mail service, mailchimp. Mailchimp stores your data securely for us and have their own privacy policy here (https://mailchimp.com/legal/privacy/).  It goes without saying that we would never sell your details.

Working with you

When we work with you we ask you to fill out a paper health & agreement form so we can ensure the movements we do together are safe and appropriate for you.
We sometimes collect information via online questionnaires prior to events. This information is stored on google forms (see their privacy policy here https://policies.google.com/) and is collected so we can make events as relevant as possible for you.
If you book a workshop with us then you will be directed to pay via PayPal (you can see their privacy policy here ). Paypal send us your name, email address and mailing addres which we hold securely so we can communicate with you about the workshop.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.